Thank you for your interest in SightLine Applications.

Thank you for your interest in SightLine Applications. We currently have an opening for the following position:

Customer Support Engineer

SightLine Applications is a small and fast-moving company developing onboard video processing systems for the unmanned vehicle and security systems industry. You will have the opportunity for rapid skill development, work directly with customers, and become part of an experienced development team to deliver cutting edge video processing algorithms on the latest high-performance multi-core ARM / DSP processors.

SightLine Applications is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Customer Support Engineer - Hood River, OR

Customer Support Engineer

SightLine Applications is seeking a smart and talented candidate to join our team developing cutting-edge video processing systems for the aerospace industry.  We are a small and innovative company and are looking for someone who is enthusiastic about making a significant contribution.


Providing superior technical support to customers is critical to our reputation and success. You will work closely with our Support team to:

Acquire a cognizant understanding of system operations and technical nuances of our products.

Quickly understand customer needs and work as part of the support team to provide timely technical responses.

Work with electrical and software engineers to test and evaluate new designs and technical fixes.

Perform software and hardware testing of new product releases.

Document procedures for internal and external use.


Technical certificate, degree or equivalent experience

2+ years technical support or engineering experience

Strong, active listening ability

Methodically troubleshoot problems and document procedures and solutions

Ability to follow documented procedures

Strong written and verbal communication

Experience with quality customer interactions

US citizen or green card holder

Bonus skills – not required

Networking knowledge/experience with Ethernet, routers, switches, TCP, UDP, and DHCP

Familiarity with circuit board schematics

Experience with international customers
Techniques for managing customer stories (familiarity with customer relationship management tools)

Experience with technical sales, computer vision, UAV, aerospace, DOD, camera/surveillance systems, avionics system integration.

Compensation includes salary, paid holidays, PTO, health plan, 401K.  Limited travel.

Salary Range:  $50,000 to $75,000 per year depending on experience.

Please contact: hr@sightlineapplications.com

Visit our web site at www.sightlineapplications.com

No recruiters, please.

Job listing closes February 10, 2020.